PagerDuty

Sim's PagerDuty integration adds 6 PagerDuty tools and 6 real-time triggers to the AI agents you build in Sim's visual workflow builder — no code required. Manage incidents and on-call schedules with PagerDuty. Teams often pair PagerDuty with Rippling and Linear in the same agent.

You can list Incidents, create Incident, update Incident, add Note, and list Services with PagerDuty in Sim, plus 1 more PagerDuty tools listed on this page. Each runs as a tool inside an AI agent block, so an agent can chain PagerDuty with services like Rippling and Linear and apply LLM reasoning between steps.

Connecting PagerDuty takes about five minutes: (1) Create a free account at sim.ai. (2) Create an agent in your workspace. (3) Drag a PagerDuty block onto the workflow builder. (4) Paste your PagerDuty API key to authenticate — you can find it in your PagerDuty account settings. (5) Pick a tool such as "List Incidents", wire up its inputs, and click Run — your agent is live.

Add a PagerDuty block to your agent and select "List Incidents" as the tool. List incidents from PagerDuty with optional filters. Fill in the required fields — inputs can reference outputs from earlier steps, such as text generated by an AI block or data fetched from another integration. No code is required.

Add a PagerDuty trigger block to your agent and copy its generated webhook URL into PagerDuty's webhook settings. Sim supports 6 real-time triggers for PagerDuty: PagerDuty Incident Triggered, PagerDuty Incident Acknowledged, PagerDuty Incident Resolved, PagerDuty Incident Escalated, PagerDuty Incident Reassigned, and PagerDuty Incident Event. Once configured, every matching PagerDuty event starts your agent instantly — no polling, no delay.

Sim receives the full event payload PagerDuty sends — typically the record or object that changed, plus metadata like the event type and timestamp. For example, the "PagerDuty Incident Triggered" trigger fires when a new incident is triggered in PagerDuty. Every field in the payload is available as a variable you can pass to AI blocks, conditions, or other integrations.